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Clients, Realtors and Lenders

H.A.F.A.
Home Affordable Foreclosure Alternatives

HAFA Frequently Asked Questions

Full HAFA Guidelines - Complete with Forms

Is your home a Fannie Mae or Freddie Mac?

HAFA Rules

Fannie Mae & Freddie Mac HAFA Forms 

 

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Participating Lenders
Phone Fax
Allstate Mortgage Loans & Investments, Inc. 866-351-0200 352-351-4557
American Eagle Federal Credit Union 800-842-0145 847-574-7658
American Home Mortgage Servicing, Inc. 877-304-3100 866-452-1837
AMS Servicing, LLC 866-919-5608 716-204-3875
Aurora Financial Group, Inc. 1-800-648-0345 1-856-355-4765
Aurora Loan Services LLC 800-550-0508 866-517-7975
Bank of America, N.A. 866-880-1232 800-658-0395
Bank United 866-615-0662  
Bay Federal Credit Union 888-422-9333 831-479-6027
     
Bay Gulf Credit Union 800-275-4229 813-932-3470
Bayview Loan Servicing, LLC 800-457-5105 877-360-9593 or
305-646-9943
CCO Mortgage 877-745-7366 888-777-1631
Carrington Mortgage Services, LLC 888-267-2417 877-267-1331
Central Florida Educators Federal Credit Union 800-771-9411  407-893-5727
Central Jersey Federal Credit Union 732-634-0600 732-726-8709
Chase Home Finance LLC 866-282-5682 866-282-5682
Community Bank & Trust Company    
     
CitiMortgage, Inc. 866-915-9417 866-963-0652
Citizens 1st National Bank 800-311-7531 815-872-0247
     
Citizens First Wholesale Mortgage Co. 800-477-1086 352-753-4482
Countrywide Home Loans Servicing LP 800-669-6607 800-596-8395
     
CUC Mortgage Corporation 800-342-4998  N/A
DuPage Credit Union 800-323-2611 630-305-6030
EMC Mortgage Corporation 800-723-3004 917-849-2677
Eaton National Bank & Trust Co 937-456-5544 937-456-6847
     
Farmers State Bank 800-350-2844 419-853-4730
Fidelity Homestead Savings Bank 504-569-3490 504-569-3537
     
First Bank 800-760-2265 314-264-0220
First National Bank of Grant Park 815-465-2161 815-465-6245
First Keystone Bank 610-565-6210 610-892-5122
Franklin Credit Management Corporation 800-255-5897 201-839-4545
Fresno County Federal Credit Union 800-613-2328 559-451-2496
     
Glass City Federal Credit Union 800-837-3595 419-887-1099
GMAC Mortgage LLC 800-766-4622 866-709-4744
Golden Plains Credit Union 877-775-8175 620-276-8072
     
Grafton Suburban Credit Union 508-839-5493 508-839-5750
     
Great Lakes Credit Union 800-442-3488  
     
Greater Nevada Mortgage Services 800-421-6674 775-884-7041
     
Green Tree Servicing LLC 800-643-0202 877-265-9717
Hartford Savings Bank 800-844-3812 262-673-0459
Hillsdale County National Bank 517-439-6121 517-437-3151
HomEq Servicing 877-867-7378 866- 554-5325
HomeStar Bank and Financial Services 815-468-2265 815-468-2378
Home Loan Services, Inc. 800-622-5035 412-499-3400
Horicon Bank 920-485-3080 ext.7310 920-485-3059
Horizon Bank, NA 888-873-2640 219-874-9374
     
Iberiabank 800-968-0801 941-556-5821
     
IBM Southeast Employees Federal Credit Union 800-873-5100 678-797-6329
IC Federal Credit Union 800-262-1001 978-343-4949
Idaho Housing and Finance Association   208-331-4800
iServe Residential Lending, LLC 1-888-875-8326 1-480-614-6710
iServe Servicing Inc. 1-214-496-9500 1-214-496-9501
J.P. Morgan Chase Bank, NA 866-550-5705 866-282-5682
Lake City Bank 888-522-2265 574-267-9128
Lake National Bank 440-205-8100 N/A
Lender Business Processing Services (LBPS) 866-570-5277 877-649-0743
Litton Loan Servicing 800-247-9727 713-793-4923
Los Alamos National Bank 800-684-5262 505-663-4053
Marix Servicing, LLC 866-406-2749 623-249-2070
Midwest Bank and Trust Co. 708-456-4700 708-456-4775
     
Mission Federal Credit Union 800-500-6328 x2074 858-546-2058
Metropolitan National Bank 866-796-3876 501-907-8709
MorEquity, Inc. 800-441-3805 812-475-7074
Mortgage Center, LLC 866-856-3750 248-799-8556
Mortgage Clearing Corporation 800-727-9043  
National City Bank 800-523-8654 937-910-4009
Nationstar Mortgage LLC 888-850-9398 214-488-1993
Navy Federal Credit Union 1-888-842-6328 1-703-206-3055
Oakland Municipal Credit Union 510-637-6600 510-238-5227
Ocwen Financial Corporation, Inc. 800-746-2936 407-737-6174
OneWest Bank 800-781-7399 866-235-2366
ORNL Federal Credit Union 800-676-5328 865-481-5810
Park View Federal Savings Bank 440-914-3900 440-914-3656
PennyMac Loan Services, LLC 866-545-9070 818-224-7510
PNC Bank, National Association 800-523-8654 937-910-4009
Purdue Employees Federal Credit Union 800-627-3328 765-497-7477
Q lending, Inc. 517-439-6121 847-574-7658
Quantum Servicing Corporation 813-371-0270 N/A
RG Mortgage Corporation 888-264-4674 787-756-2845
Residential Credit Solutions 800-737-1192 888-775-7250
Roebling Bank 609-668-6500 609-668-6255
     
RoundPoint Mortgage Servicing Corporation 877-426-8805 888-364-5558
Saxon Mortgage Services 800-594-8422 888-240-1885
Schools Financial Credit Union 800-962-0990 916-569-2047
SEFCU 866-733-2880 518-464-5213
Select Portfolio Servicing 888-818-6032 801-293-3936
Servis One Inc.,dba BSI Financial Services, Inc 866-209-4178 814-217-1366
ShoreBank 800-905-7725 773-420-4501
Silver State Schools Credit Union 800-357-9654 847-574-7658
Sound Community Bank 800-458-5585 ext 362 866-216-3405
Specialized Loan Servicing, LLC 800-315-4757 720-241-7526
Spirit of Alaska Federal Credit Union 907-459-5974 907-459-5980
Stanford Federal Credit Union 888-723-7328 866-743-3151
Sterling Savings Bank 800-772-7791 509-624-8038
Tempe Schools Credit Union 480-967-9475 480-776-3729
     
Technology Credit Union 800-553-0880 408-453-8742
The Golden 1 Credit Union 800-553-0880 408-453-8742
United Bank 1-715-835-6865 715-835-6870
United Bank Mortgage Corporation 800-968-1990 616-559-4631
Urban Trust Bank 1-407-732-5698 1-407-732-5698
U.S. Bank National Association 866-932-0462 N/A
Vantium Capital, Inc. 866-660-5804 972-444-3356
Verity Credit Union 800-836-8172 206-361-5300
Visit Financial Corp.    
Wachovia Mortgage, FSB 800-922-4684 866-359-7363
Wachovia Bank, NA 800-922-4684 866-359-7363
     
Wealthbridge Mortgage Corp. 866-702-4865 503-597-7518
     
Wells Fargo Bank, NA 800-678-7986 866-359-7363
Wescom Central Credit Union 888-493-7266 626-535-1357
     
Wilshire Credit Corporation 888-502-0100 888-917-1050
Yadkin Valley Bank 336-258-6252 

Home Affordable Foreclosure Alternatives Program (HAFA)

The expansion of the government's Home Affordable program introduces new benefits for those homeowners who are no longer able to retain their home but would still like to avoid foreclosure. To qualify under Home Affordable Foreclosure Alternatives (HAFA), you must meet the eligibility criteria for the Home Affordable Modification Program (HAMP).

Why should I consider a HAFA short sale?
If you owe more on your mortgage than your home is worth and are unable to keep up with your mortgage payments, a HAFA-eligible short sale will:

  • Help you avoid foreclosure
  • Allow you to be "fully released" from any further liability on your mortgage
  • Provide financial assistance of $3,000 to help with relocation expenses

Am I eligible?
Homeowners who meet the eligibility requirements for the Home Affordable Modification program are eligible under the Home Affordable Foreclosure Alternative program, even if you have been unable to complete the Home Affordable modification process. Following are some general eligibility criteria:

  • You are facing hardship which prevents you from being able to maintain the monthly mortgage payments.
  • Your mortgage is on your primary residence
  • Your mortgage is a first lien mortgage originated on or before January 1, 2009
  • The outstanding balance of the loan is under $729,750 for single family property.
  • Your total monthly payment on your primary mortgage is more than 31% of the gross income of all borrowers on the mortgage.
  • You have already been considered for Home Affordable Modification and one of the following are true:
    • You do not qualify for a Trial Period Plan
    • You have not successfully completed the Trial Period Plan
    • You are delinquent on your Home Affordable Modification, missing at least two consecutive payments
    • You request a short sale or a deed-in-lieu

How is the HAFA program different than a regular short sale?
The HAFA program is part of President Obama's Home Affordable program. This provides new guidelines designed to simplify and speed up the short sale and deed-in-lieu process as well as offer homeowners some additional financial assistance. The eligibility criteria are based on the terms set forth under this government initiative. If you do not meet the eligibility criteria under HAFA, you may still be able to work with Chase on a short sale. We have adapted the same Short Sale Information Packet to meet the needs of all our customers interested in exploring short sale as a workout option.


How is the value of my property determined?
Chase will independently establish property value and an approved list price. We'll provide you with instructions regarding the list price and any permissible price reductions. The home's selling price may be based on either:

  • an appraisal performed in accordance with standard appraisal practices
  • one or more Broker Price Opinions, of which must be dated within 120 days of the Short Sale Agreement

How long will the short sale process take?

  • You will be allowed 120 days* to market and sell the property.
  • The property must be listed with a licensed real estate agent experienced in selling properties in the neighborhood.
  • Marketing of the property may run at the same time as the foreclosure process. No foreclosure sale can take place during the marketing period specified in the Short Sale Agreement as long as you're acting in good faith to sell the property.
  • *Extensions to the 120 day selling period would be considered on a case by case basis (capped at maximum of 1 year per program requirements), so speak to your real estate agent and Chase Short Sale specialist if more time is needed.

Can I select my own real estate agent?
Yes.

Is there a fee to participate in HAFA?
No.

How long will this program be offered?
This program will accept eligible borrowers until December 31, 2012. 
                                                       


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